Refund policy
Returns & Exchanges Policy
At Naalayak Network, every piece is made in limited quantities — which means we currently do not offer refunds or general returns. However, if your item doesn’t fit right, we’ve got you.
Exchange Eligibility
You may request a size exchange within 5 days of receiving your order, provided:
• The item is unworn, unwashed, and in original condition
• Tags and packaging are intact
• You have the order confirmation or proof of purchase
To start an exchange, email us at naalayaknetwrk@gmail.com with your order number and a few clear photos. Please wait for confirmation before sending anything back — unapproved returns will not be accepted.
Return shipping is the customer’s responsibility unless the issue was due to an error on our end.
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Damaged or Incorrect Items
If you receive a damaged item, or something that’s not what you ordered, reach out to us within 3 days of delivery. We’ll assess the issue and do our best to make it right.
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Items Not Eligible for Exchange
We do not accept exchanges for:
• Final sale or clearance items
• Gift cards
• Worn, washed, or altered items
• Custom or limited-edition pieces unless damaged or mispacked
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Refunds
We do not process refunds. If a size exchange isn’t possible (e.g., item is out of stock), we may offer store credit at our discretion. Refunds to original payment methods are not available.
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Still Have Questions?
Reach out to us at naalayaknetwrk@gmail.com — we’re always here to help.